Delivery policy

• We deliver goods both digitally (downloadable) or by conventional postage and couriers - this policy refers to goods delivery by post or courier

• We deliver worldwide

• We aim to dispatch goods within 48 hours of order receipt

• Orders are usually dispatched either by Royal Mail or Parcel Force. In instances where the couriers require a signature they operate between 9am and 5pm on weekdays only, so please specify an address where someone will be available to sign for your goods between these hours. Please contact us if you wish to make arrangements for delivery outside these times.

This does not affect your statutory rights as a consumer.

Returns

Breakages or deficiencies should be notified to us within 48 hours of delivery.

Please contact us by email returns@pete-hartley.co.uk for a returns number.

Subject to inspection the cost of the damaged goods and postage will be refunded less any admin charge applied by PayPal.

No returns will be processed without a returns note number.

You will be responsible for the item or items until they reach Pete Hartley.

Individual cases can be dealt with on their own merits at our discretion.